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Blaze won't turn on

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‎10-07-2018 07:01 - last edited on ‎10-08-2018 04:08 by Moderator Alum

‎10-07-2018 07:01 - last edited on ‎10-08-2018 04:08 by Moderator Alum

My Fitbit Blaze is not responding to anything. Screen just shows the Fitbit icon. Won’t allow me to reset either. No lights on the back. Called support desk and they were not able to help.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-08-2018 04:10

‎10-08-2018 04:10

It's great to welcome you @DBinStL.

 

I appreciate all the efforts in trying to fix this issue. Can you please tell me which troubleshoot have you tried so far and which was the solution that our support team provided?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-09-2018 19:27

‎10-09-2018 19:27

My Blaze was in the charging port and suddenly went blank. Have tried resetting n turning it back on but it won’t. What can I do to get my Blaze back on and start re-using it?

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‎10-11-2018 08:11

In response to CarlosVader79

‎10-11-2018 08:11

A warm welcome to the Community @CarlosVader79.

 

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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