Blaze won't work outside cradle

[BobBlaze]

A friend gave me her Blaze because she got an Apple watch a few months ago.  It is fully charged but once out of the cradle, black screen.  I've read many, many posts and see this is a common problem.  Can the battery be replaced?  I've tried all the tips listed everywhere but with no luck.  Obviously I can't return it because it was given to me and I didn't purchase it directly.  Do I just throw it away or can I get it working somehow?  I was really looking forward to using it, but after reading some of the posts, I don't know if I would be confident buying a Fitbit if I can't get this one working.

[WendyB]

Welcome to the forums!

Did you set it up? Just want to make sure as you dont see anything until you do

To download software or App
https://www.fitbit.com/start

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

If it is set up the restart process doing it three times in a row might help

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[WendyB]

Also try a different USB port to charge it. they do go bad

[BobBlaze]

I did set it up. Everything went well with that part. It shows fully charged while in the charger. I have tried a different USB port. I have tried everything numerous times over the past two weeks with no luck. I’ve tried everything I’ve seen on the discussion board and internet. It looks like this is a pretty common problem for the Blaze based on the number of posts.

Is there a solution? Can the battery be replaced? Or, do I just toss it?

Thanks






Sent from Windows Mail

[jlgoody]

Mine is doing the exact same thing. I have also tried all the advice found on various forums, no luck. The one I have is less than a year old. 😞