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Blaze wont set up

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I just got a new fitbit blaze and tried to set it up but it is not working. I am doing it on the Windows 10 app (without bluetooth; I am using the cord) and on the blaze screen all it shows is the fitbit logo with fitbit.com/setup. It says it is added to my devices but when I try to update it it fails and when I try to sync it it says i need to set it up again (which i do and it still doesnt work). . I have seen many other complaints like mine but most of the answers don't seem to be anything other than what I have already tried. Could it maybe be the fact that it is Christmas time and many people may be receiving fitbits, causing the set ups to be overwhelmed with all the devices trying to connect? Is there any way to fix this? Please shed some light.

 

 

Moderator Edit: Clarified subject

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Blaze also seems to be unable to charge and stays charged at halfway even though it has been plugged in for about 3 hours

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