02-25-2016 18:24
02-25-2016 18:24
I seem to always have this problem and I'm beginning to wonder if it's an Android issue cuz my SO doesn't have this problem with his iPhone. In the setting on the Blaze, I have an option for Bluetooth Classic and it's always "off". I can choose "pair" but then what?? Nothing happens. So I get no text notifications or music control. It does pair with the app on the phone for stats though. Anyone???
07-06-2016 22:23
07-06-2016 22:23
07-06-2016 23:19
07-06-2016 23:19
Bluetooth classic should be as easy to oair as a Keyboard, speaker, ot selfie stick.
Can we get sn elaboration as to what step it fails?
07-07-2016 06:10
07-07-2016 06:10
07-07-2016 10:35 - edited 07-07-2016 12:13
07-07-2016 10:35 - edited 07-07-2016 12:13
Im aware that we are refferring to BT Classic, what 8m try8ng to ascertain is what is this error your refferring to. Without knowing what is going wrong, the best i can do is give the steps required to connect the two units. Then ask you at what step do you see the error.
07-07-2016 11:24
07-07-2016 11:24
07-07-2016 15:21
07-07-2016 15:21
07-07-2016 15:28
07-07-2016 15:28
08-03-2016 14:03
08-03-2016 14:03
Mine is doing the same thing. Have you gotten any help with the issue?
08-03-2016 14:22
08-03-2016 14:22
make sure to turn off all apps runnig in background before trying to sync or pair. i have found that fb and fb messenger can keep your fitbit from synching and/or pairing.
08-03-2016 18:06
08-03-2016 18:06
08-03-2016 19:39
08-03-2016 19:39
@shellybelly I'm trying to figure out what is being said.. Syncing happens through the Blaze, music control happens through the Classic.
If your having problems syncing, yes one of the steps is to unpaid the Blaze(not Blaze Classic), then a forced sync will pair it up agsin.
But generally turning Bluetooth off/on or restarting the tracker will work.
On android a phone restart may be needed after an app upgraden
08-03-2016 23:09
08-03-2016 23:09
08-04-2016 08:35
08-04-2016 08:35
08-06-2016 15:01 - edited 08-06-2016 23:25
08-06-2016 15:01 - edited 08-06-2016 23:25
@jdneilso wrote:Hello,
I just picked up the Fitbit Blaze today. I'm able to sync with my Phone, Moto X Pure (Android 6), using Low Energy. I get all my updates for my activity on my phone as expected.
However, I cannot connect with Bluetooth Classic in order to control my music. When attempting to pair I get the error message:
Couldn't piar the Blaze (Classic) because of an incorrect PIN or passkey.
I am able to connect the Fitbit Blaze with my LG G2 (Android 5.0.2) and my BLU Win HD LTE (Windows 8.1 Update 2).
On the Moto X Pure, I never see the number come up to confirm the pin, it just goes straight to the failed error message. I have location services turned on.
Any information you can provide would be greatly appreciated.
Jim
*Edit for quote*
I also keep getting this same error message when I try to connect with Blaze (Classic). I use a OnePlus 2.
08-06-2016 21:35
08-06-2016 21:35
@AnotherMedic your jumping into the middle of a convetsation, saying you get the same message with the Blaze classic, but haven't stayed what this message is?
This statement also has me concerned, the blaze gets added yo you account through the app.. Then the app does the pairing.
As for BT Classic, this is paired thorough the Phones blu
08-06-2016 23:24
08-06-2016 23:24
@Rich_Laue
Actually I selected "Reply" to a previous comment that specified the message I got, which was "[couldn't] pair the Blaze (Classic) because of an incorrect PIN or passkey." What you've stated are basic steps to adding a new Fitbit. The problem I'm experiencing is with BT Classic. The problem seems to be a failure on the part of the Blaze to either recognize or receive the pairing request from my phone. If you have any helpful insight please do share.
@Rich_Laue wrote:@AnotherMedic your jumping into the middle of a convetsation, saying you get the same message with the Blaze classic, but haven't stayed what this message is?
This statement also has me concerned, the blaze gets added yo you account through the app.. Then the app does the pairing.
As for BT Classic, this is paired thorough the Phones blu
08-06-2016 23:39 - edited 08-06-2016 23:42
08-06-2016 23:39 - edited 08-06-2016 23:42
@AnotherMedic without knowing what step, or what order the steps taken are until the classic pairing fails i need to start at step one.
It is possible that there is a software problem, a restart of tthe affected device, are non responding hardware, requiring a compiler power off of the affected device.
08-06-2016 23:47 - edited 08-06-2016 23:52
08-06-2016 23:47 - edited 08-06-2016 23:52
@Rich_Laue wrote:@AnotherMedic without knowing what step, or what order the steps taken are until the classic pairing fails i need to start at step one.
- Can you put the Blaze in discover able mode?
- Does the phone see the Blaze?
- Does the Blaze and the phone show the same code?
- Are you accepting the code on the Blaze before accepting it on the phone?
- At what step does it fail at and what is the error.
It is possible that there is a software problem, a restart of tthe affected device, are non responding hardware, requiring a compiler power off of the affected device.
As I mentioned before, there are the problem lies with either the reception or recognition of the pairing request sent from my phone to the Blaze. This means that the code is not appearing on the Fitbit after I send the pairing request from my phone. Which means that the phone recognizes the Blaze (Classic). This means there is no problem with selecting "Pair" on the Blaze.
Edit: Complete restarts of both devices was the first thing I tried.
08-07-2016 08:35
08-07-2016 08:35
Sorry your post i responded to was the the first of your posts in this thread, no there was no mention before to look at. I frequently find that when somebody says that they have the same problem, it is discovered that their problem is completely unrelated. I have learned that when somebody says i have the same problem, the statement tells me nothing.
Have you tried a reset, or a shutdown of the Blaze through its settings menu?
08-07-2016 22:14
08-07-2016 22:14