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Bluetooth error domain 18

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‎09-17-2017 10:44

‎09-17-2017 10:44

Hello! I cannot update my blaze because this error appears...I have updated the app to the 2.40 version, but it's still impossible to solve the problem. Can you help me, please?

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4 REPLIES 4

‎09-18-2017 05:03

‎09-18-2017 05:03

A warm welcome to the Community @laiapons, thanks for troubleshooting this by yourself.

 

If you are seeing this error, please take a look at this post, where you will be able to find information to fix this issue. Also, if you can provide me with a screenshot would be great. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-18-2017 11:54

In response to AlejandraFitbit

‎09-18-2017 11:54

Hi again,

i updated the app to the 2.40 version and it's still not working...i have also tried to restart my blaze as a new device in the app but when I introduce the code it gets blocked...doesn't do anything...IMG_2436.PNG

 

 

 

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‎09-20-2017 04:10

In response to laiapons

‎09-20-2017 04:10

Thanks for the update and the screenshot @laiapons.

 

Have you tried to restart your phone? If you haven't, I recommend trying this procedure. Then uninstall and reinstall the Fitbit app. 

 

Please, keep me posted. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-08-2017 09:46 - edited ‎10-08-2017 09:49

In response to AlejandraFitbit

‎10-08-2017 09:46 - edited ‎10-08-2017 09:49

I have been unsuccessful to get my Fitbit blaze to update with my iPhone 6s.  I keep getting the same domain error 18. I've done everything that has been mentioned---newest version of the app, uninstall and reinstall the app, restarted my iPhone, restarted my tracker, turning blue tooth off and on, I'm on a good wifi network, tried setting up as a new blaze, my tracker is full charged...is there anyway I can fix this? Anyone else having issues after trying all the mentioned steps? When I try and set up a new blaze it won't connect to the iPhone. It says "are you having trouble? Isn't your Fitbit charged? Are you on a wifi network? Are you connected to Bluetooth?" And the answer is yes to all three. One time I was able to get to the screen where you validate with the number that pops up on your blaze, but then it locked up the screen. 

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