help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Blaze not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2017 08:34

‎10-01-2017 08:34

Straight out of the box. First charge won't work. I've tried resetting by holding the left and bottom right buttons down. I know the USB port is working as I've been charging my phone from it. Any idea please people? I'm wondering if the charger is faulty.

Best Answer
3 REPLIES 3

‎10-02-2017 05:54

‎10-02-2017 05:54

It's great to welcome you @OrientalCatLady, thanks for troubleshooting this by yourself.

 

If your tracker is not charging, I recommend taking a look at this post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-02-2017 09:00

In response to AlejandraFitbit

‎10-02-2017 09:00

The Blaze was actually charging, it just didn't show the battery icon at any point. Thanks for your interest anyway.
Best Answer
0 Votes

‎10-05-2017 06:11

In response to OrientalCatLady

‎10-05-2017 06:11

I am glad to hear that your Blaze is charging @OrientalCatLady. Now about the battery icon, it will show up at the moment of closing the cradle or you will be able to see it too when you tap your tracker's display right in the upper left corner.

 

Happy stepping! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer