So I'll start by saying that the Fitbit Blaze was my first foray into the world of Fitbit. I did an extensive amount of research on Fitbit's website before buying mine, including checking to make sure that it was compatible with my Window's Phone.
My first disappointment came when I received it and tried setting the device up with my phone. It was claiming not to be compatible with my device, seeing as how Window's phones still run Windows 8 and not Windows 10. Come to find out, this is a known problem. Although highly disappointed that Fitbit's website gave false information, I decided that it would not be that big of a deal to have to plug it into my computer every couple of days and have it sync that way.
Two days ago, my Blaze, while in its charger, fell from a foot up and hit a pillow on my bed. I saw it falling, but as I was across the room could not reach it in time to catch it. I pick it up and the screen is shattered. So today I contact Fitbit support to see about getting it repaired. Notice I said repaired, not replaced. I wasn't looking for a new device for free; I know that with electronic devices things happen. Usually, however, a company has a repair process for a fee. After spending almost an hour chatting with a Fitbit employee I discovered that that is not the case for Fitbit devices. If it doesn't fit their warrant policy for replacement, there is nothing they can do. As a customer of their product, this is Extremely Disappointing. The best they could offer is 25% off a new product; a new product that less than a month from now could end up in the same boat due to another accident.
As someone who isn't made of money, and saved to buy my first device, getting 25% off of a device isn't going to help. I simply wanted a way to get my screen fixed after it shattered by simply hitting a pillow (despite being told that due to the damage it must have hit something else. I'm sorry Fitbit customer service, but you weren't there, I was. There was nothing else in the path of it for it to hit. Ergo, you are basically calling me a liar, which also doesn't make me want to buy another product from you all.)
Due to the lack of options other than buying a new device, I regret to state that I will look elsewhere then Fitbit for my next device, and preferably go with a company that actually has a repair process. Like I said, I wasn't looking for a new device, I just want to get my current one repaired at a reasonable price. $150 for a new device isn't reasonable for someone who has had a Fitbit for less than a month. I hope others don't have the experience I did, and I hope Fitbit finds a way to offer a repair option to devices when accidents happen.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
