Button and display don't work

[Norwayfit]

Left button does not work anymore, and the screen is flashing.

Can anyone help me?

Moderator edit: Subject for clarity

[wmchapman]

Screen flashing means that left button is likely stuck in the in position.

Remove your blaze from its band. Using your fingernails press and hold the left and lower right buttons simultaneously and wait until your Blaze vibrates, the flashing should stop and normal function resume when popped back into its band.  If (after back in band) the left button still is working properly, clean & exercise the mechanical "button" on the band to make sure it is depressing and popping out freely, once it is try the steps above again, more trouble? Try cleaning around the plastic button on the blaze module with a sacrificed dry toothbrush.  Come back and let us know what happens @Norwayfit ...

fingers crossed for you.

[AlejandraFitbit]

A warm welcome to the Community @Norwayfit and @wmchapman thanks for stopping by.

Regarding the Blaze button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Now about the display, I recommend restarting your Blaze once the button starts working.

Let me know the outcome. 

[Norwayfit · Accepted solution]

I have tried both your suggestions, but nothing worked.

Your great customer service have agreed to send me a new tracker:)

[AlejandraFitbit]

That's great @Norwayfit, I am glad to hear that you will be receiving a new tracker. At the moment of receiving the replacement, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

See you around.