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Button has fallen off

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‎01-15-2017 14:26

‎01-15-2017 14:26

Bought a FitBit Blaze from Overstock.com.   I need to know what my options are for repairs or return, due to the fact that the right side top button has fallen off and I have had it less than 2 weeks.

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‎01-15-2017 15:00

‎01-15-2017 15:00

 

This happened to me also a couple months after I bought it.  I contacted FitBit via online chat .. they verifyied my my account and went through some security stuff.  I had to take a couple pictures to send to show the damage.  The customer rep sent a link so sending the photos was easy.  After confirming the damage a replacement frame was authorized, which I received in only a few days.  I have to admit I had to contact them twice in order to get the right part.  Initially, although the photo I sent clearly showed the button was missing, they sent out a replacement watch face not the frame.  I mentioned this in my second call but was told to keep it.  My dealings with Fitbit customer service have been great!

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‎01-16-2017 04:42

‎01-16-2017 04:42

A warm welcome to the Forums @Edna01963 and @Faye1960 thanks for stopping by.

 

As mentioned here by our friend, please get in touch directly with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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