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Buttons on Blaze not working and tracker not syncing

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‎11-14-2018 03:45 - last edited on ‎11-14-2018 12:10 by Moderator Alum

‎11-14-2018 03:45 - last edited on ‎11-14-2018 12:10 by Moderator Alum

I have had this Fitbit for less than a year and this thing is a piece of junk.  No wonder you stop selling it.  The start button doesn't work and it will not sync to my iPhone 8.

 

Moderator edit: Updated title for clarity

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‎11-14-2018 12:10 - last edited on ‎04-01-2025 10:17 by Fitbit Moderator

‎11-14-2018 12:10 - last edited on ‎04-01-2025 10:17 by Fitbit Moderator

Hi there @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that your Blaze is not working correctly. I'd like to help you out with this.

First, I'd like to make sure which button is the one that is not working. Is it the single button on the left side or one of the two on the right side? Have you tried to restart it? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

If your buttons don't work, you can try to turn off the tracker manually by swiping to the last screen. Here, scroll down to the bottom, tap on the option to turn off the Blaze and then, press the single button to bring it back on. If that doesn't work, put it in the charger and wait for it to turn on and see if there's any improvement.

If you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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