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Buttons on Fitbit Blaze not working

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‎12-30-2018 13:59 - last edited on ‎01-01-2019 04:54 by Moderator Alum

‎12-30-2018 13:59 - last edited on ‎01-01-2019 04:54 by Moderator Alum

My two day old Blaze buttons do not work so I can’t navigate back to the home screen. I achieve this by placing it in the charger which allows me to power down via the Setting screen. The buttons will not switch it on but, again, I can do this by putting it in the charger. I’ve powered it down three times without no success. 

 

Moderator edit: Updated title for clarity

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‎01-01-2019 04:53

‎01-01-2019 04:53

Hi there @FranCann, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with the buttons on your Fitbit Blaze not responding. Thanks a lot for all your efforts in getting your tracker to work.

 

I just checked with our Support Team and it seems that they are helping you out with this, so if you need any further assistance, feel free to let me know. Hope to have you back on track soon!

Ferdin | Community Moderator, Fitbit

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