Call Centre Technical Help

[JoeBeaver]

Just bought Fitbit Blaze.  No charge after 11 hours of connection to USB on laptop.  Phone customer sevrvices.  None of your agents can understand my accent.  I am Scottish.  Your manager that I asked to speak to was deplorable.  I am furious at the level of service I am getting.  Thanks.

[Julia_G]

Hi, @JoeBeaver, your computer USB may not be delivering enough power to charge your Blaze if it the computer is asleep or if the USB port is not directly connected to the motherboard.  I would suggest trying plugging it in to a wall charger (if you have a CE certified mobile phone charger that's ideal).  Give it a couple of hours and see if it is picking up charge.

If it still does not seem to be charging you might want to try email or live chat if the Customer Support people can't seem to understand what you are saying.  Information on how to get in touch is here:contact.fitbit.com.

[JoeBeaver]

Dont have the option for live chat in the UK.

My USB is connected to the computer.  It is a Windows 10 laptop.  

I have now tried another laptop and it is the same.   It also seems to me that I am not the only one with this issue.  Can someone phone me that can understand a british accent.  My number is 0741 931 4076 or 0141 237 5855

[JoeBeaver]

Other problem is that I dont have a wall charger.  I charge my phones with a USB Hub which they advised is not suitable to charge the equipment.  

[Julia_G]

Hi, @JoeBeaver, that is correct, a USB hub will not deliver sufficient power.  You will need to use a different USB port (one directly connected to the motherboard) and the computer will need to be awake for the entire charging time.  It charges more slowly from a computer so could be 4 hours or so.  Alternatively you could try to borrow or buy a wall charger.  If you buy one, make sure it is not a cheap knock off one from China as that could easily fry your Fitbit.  It needs to be UL or CE certified.

If you want to be in touch with Fitbit Customer Support, the live chat is definitely available in the UK (I live in the UK myself).  However, it comes and goes depending on whether anyone is available.  If you check back later you will probably find it there.  Unfortunately no one can phone you and this forum is not directly monitored by customer support.

[Rich_Laue]

When you plug in the Blaze to charge, you should a vibration. Do you? 

Why do you say it is not charging? 

Yes some have claimed this was a problem, but it usually is based on the false beliefs that they should.. Until the unit is setup and the message has disappeared I battery icon will. It a ow.