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Can't charge battery

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‎05-11-2017 18:48

‎05-11-2017 18:48

My new Blaze Fitbit will not charge battery and thus I cannot move though set up.

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‎05-11-2017 20:39

‎05-11-2017 20:39

Hello @becmaguire did not the trackwr vibrate when plugging it into your phones Charger? Tgis vibration is gowyou know that it is charging. 

 

As for setup at what step does it fail, and what wrror messagw if there was one?

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‎05-12-2017 06:13

‎05-12-2017 06:13

A warm welcome to the Community @becmaguire and @Rich_Laue thanks for stopping by.

 

Are you seeing the fitbit.com/setup message on your tracker's display? If you are, don't worry about charging the tracker, your just need to follow the steps provided in this post directly from your Fitbit app. Now if the issue is with the battery, please follow the instructions provided in this post.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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