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Can't find phone error

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‎08-24-2017 16:11 - last edited on ‎08-26-2017 12:16 by Fitbit Moderator

‎08-24-2017 16:11 - last edited on ‎08-26-2017 12:16 by Fitbit Moderator

Hi There, my fit bit had an update a couple of days ago and since then I am having issues with my fit bit blaze finding my phone. If im going for a walk I select the walk exercise but it keeps coming up with cant find my phone, I either have to restart the blaze or open the app and then I can get it to work but it takes me about 4 or 5 goes??? Help?

 

Moderator edit: Updated subject for clarity 

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‎08-26-2017 12:15

‎08-26-2017 12:15

It's great to have you here @Teza! It seems weird that after an update the GPS isn't connecting correctly to your tracker. I would like you to check the following article and try the troubleshooting provided there Why isn't GPS working?. It's completely not normal that you have to restart your Blaze in order for it to work. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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