help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2016 19:03

‎12-25-2016 19:03

Trying to set up a new Fitbit but getting a Fitbit site down for maintenance. Then I tried to log back into my own profile and keeps telling me to check my log in email and password.

Best Answer
0 Votes
1 REPLY 1

‎12-26-2016 03:17 - last edited on ‎08-13-2025 02:46 by Fitbit Moderator

‎12-26-2016 03:17 - last edited on ‎08-13-2025 02:46 by Fitbit Moderator

It's great to see you around @stallions35. I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting your Blaze and after the restart process, follow these steps from a computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes