Can't pair my Blaze

[gbsharer]

Hello, 

4 days ago, my Blaze screen started shaking and the buttons were not working. I reset the device. Since then it hasn't synced with the app at all. I disconnected my device, but now it won't connect to my phone. The time is off on my phone as well.

Please help!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community @gbsharer.

Thanks for troubleshooting this by yourself. About the display flickering, I recommend restarting your Blaze. About the buttons, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Now about the setup process, I suggest taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there. Once you tracker syncs, it will display the correct time. 

I hope this helps, let me know the outcome. 

[gbsharer]

I have tried all of that. I even let my blaze try to connect to the app for 10 hours last night and it still didn’t connect. What can I do next?

Thanks,
Gwyneth

Sent from Mail for Windows 10

[AlejandraFitbit]

Thanks for the update @gbsharer.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.