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Can't pair since update

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‎04-27-2017 03:31

‎04-27-2017 03:31

Who helps restore this device to use? It won't pair 

is there a HELP email?

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‎04-27-2017 03:37

‎04-27-2017 03:37

There are a few things to try if your fitbit has stopped connecting / syncing and if they don't work then there is a link to customer support at the end of this post.

 

The first thing to try is a restart of your fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

This does no harm and can sort out all sorts of issues. Give it a few tries though as it doesn't always work. If it still won't sync after that then there are some more things to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

 

And if you are still stuck after that then you can contact customer support via one of the options in this link: contact.fitbit.com

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