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Can't set up notifications

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‎01-06-2017 00:41 - last edited on ‎12-27-2018 19:09 by Moderator Alum

‎01-06-2017 00:41 - last edited on ‎12-27-2018 19:09 by Moderator Alum

Whenever I try to set up the phone notifications on my Blaze the app says "Sorry, FitBit has stopped"

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎01-06-2017 09:48 - last edited on ‎12-03-2025 08:55 by Fitbit Moderator

‎01-06-2017 09:48 - last edited on ‎12-03-2025 08:55 by Fitbit Moderator

Welcome to the Fitbit Community @TireManDan! I would like to log out from the app and restart your phone. After this, please make sure that you have the latest version of the app which is 2.30 for iOS and 2.39 for Android. 

Hope this helpsa. Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-06-2017 11:37

In response to SilviaFitbit

‎01-06-2017 11:37

That did not work. I've tried uninstalling and reinstalling the app, restarting my phone, I made sure I have the latest version, everything I can think of.


Sent from my Verizon, Samsung Galaxy smartphone
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‎01-07-2017 06:31 - last edited on ‎12-03-2025 08:53 by Fitbit Moderator

In response to TireManDan

‎01-07-2017 06:31 - last edited on ‎12-03-2025 08:53 by Fitbit Moderator

Thanks @TireManDan! I would like you to make sure that you have a supported phone. Also, double check that you're following this instructions to set the notifications. 

If after checking the procedure posted above, you're still not able to set them, please contact Customer Support so they can further assist you. 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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