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Can't setup my Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2017 22:12 - last edited on ‎05-10-2017 05:55 by Moderator Alum

‎05-08-2017 22:12 - last edited on ‎05-10-2017 05:55 by Moderator Alum

Have tried all suggested posts but still unable to get past the setup screen on my blaze? Any suggestions? Not charging also have connected prongs clipped cradle etc followed majority of the previous posts. 

 

Moderator edit: Subject for clarity

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5 REPLIES 5

‎05-09-2017 08:13

‎05-09-2017 08:13

Is the device you are trying to sync to a supported device?

 

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

 

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

 

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

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‎05-10-2017 05:57

‎05-10-2017 05:57

A warm welcome to the Community @Nfma08, thanks for troubleshooting this inconvenience by yourself and @SunsetRunner for stopping by.

 

I would like to know if you keep having problems setting up your Blaze? Were you able to paired your tracker without an inconvenience?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-02-2017 22:04

In response to AlejandraFitbit

‎10-02-2017 22:04

I have a FitBit Blaze and have been pairing it till AUg 29. I missed to charge it for last one month and I charged it today. I am trying to pair it with my Lenovo Zuk Z1 and I have been unsuccessful after following all the troubleshooting Instructions.

> I restarted by watch

> I restarted Bluetooth on my phone 

> i removed my device on the app and trying to add it again and it keeps failing....

 

Any help??

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‎10-04-2017 04:05

In response to Siddemon

‎10-04-2017 04:05

It's great to welcome you @Siddemon, thanks for troubleshooting this by yourself.

 

Keep in mind that in order to successfully connect your tracker with your phone, it needs to be compatible. Please check if your phone appears in our list of compatible mobile devices. In the meantime, you can try to set it up from a computer or a compatible device by following the instructions provided in our How do I set up my Fitbit device? article.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-04-2017 09:36

In response to AlejandraFitbit

‎10-04-2017 09:36

A user can not pair a tracker to the phone. The tracker is setup to their Fitbit acvount, then the app will do the actual pairing. This is why removing a tracker from the Fitbit account will only add problems to a sync issue.

 

I would restart

The tracker

The phone

Remove the tracker from the phones bluetooth.

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