Can't setup my Blaze

[BJI]

My husband purchased a Blaze, used it for awhile, and decided it wasn’t for him. He gave it to me. I cannot set it up on my account at all. Sometimes I get the 4 digit code, enter it  but then it doesn't connect. On my Android it goes through all of the motions of connecting but then doesn’t show in my devices. On the iPad I get a Fitbit http error code 500. Help!

Moderator edit: subject

[AlejandraFitbit]

It's great to see you around @BJI.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues pairing your tracker? If you do, I recommend restarting it and make sure you are doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Also, make sure that your Fitbit app is updated.

Let me know the outcome. 

[BJI]

Still having the same issues. Apparently it's a known problem. I talk to
and yesterday and it's being moved up the chain so to speak. Waiting
patiently to hear more.

[AlejandraFitbit]

It's great to hear that you have already contacted our support team @BJI and that are working in fixing this issue. If there is anything else we can do to help you, let us know.

Happy stepping. 

[BJI]

Was finally able to add the Blaze to my account today. 

[AlejandraFitbit]

Those are great news @BJI, I am glad to hear that your tracker is now setup, I hope you enjoy your Blaze. Let us know if we can help you in anything else.

Keep the stepping up. 

[artsymomma74]

what did you do to finally get it to connect to your account?  I am having the exact same problem and cannot get a resolution from customer support.

[BJI]

Late last week I got online with Fitbit and reported the problem. They pushed the problem “up the chain”so to speak as it’s apparently a known issue. Although I have not heard any more on the issue, yesterday I tried to add the device and it worked. I d t know what else to say other than report the issue.

[AlejandraFitbit]

Good to have you on board @artsymomma74 and @BJI thanks for the information.

I would like to know if you followed our friend's recommendation and contacted our support team, have they offer a solution?

See you around. 

[BJI]

I did contact Fitbit support. They pushed it up the chain because it’s a known problem. Over a week later I’ve heard nothing more. But last week, about mid-week, I tried to add the Blaze to my account and it worked. So am now using my Blaze instead of my Charge 2. But will admit I am considering moving up to a Versa.

[2765]

I am having this same problem and would like to know how to fix it. This is very frustrating.

[artsymomma74]

I waited about 7 days and mine finally connected.

www.c31ebrate.com

[2765]

Thanks!