help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2016 05:33 - edited ‎05-21-2016 05:47

‎05-21-2016 05:33 - edited ‎05-21-2016 05:47

So i bought my boyfriend a new Blaze for his birthday and went after he opened it its not setting up. it goes to the we found your tracker and then gets an error on the computer (it cannot establish a connection) or just does nothing on the phone. i have restarted it numerous times. all my apps are up to date. any ideas or am i taking it back to get it exhanged tomorow? 

Best Answer
0 Votes
1 REPLY 1

‎05-21-2016 08:46

‎05-21-2016 08:46

Welcome to the forums @Kirst22

 

Which computer you trying to set up on - iOS or Windows?

 

Phone - Android, iOS or Windows?

 

Pick one way to set up and let's work on that.

 

We're here for you and your boyfriend.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer