Cannot update Blaze, Cannot connect to phone or desktop app

[SunsetRunner]

I havent worn my Blaze for quite a long time (I had switched to Apple Watch) and have decided to sell it.  I therefore wanted to get it updated with the latest firmware and have it ready to go for a new owner.

Imagine my horror when my iPhone 6S cannot see it, nor pair with it.  Its stuck on 30th December 2016, and has the last lot of steps from that day still showing.  I have tried resetting (thats a bit of a crock because it simply turns off, and doesn't actually reset - steps etc remain, as does the stuck date) and also turned off the bluetooth on phone, restarted phone, restarted the app, attempted to connect via the desktop app (fail).  

Is there something wrong with the implementation of bluetooth in the Blaze?  Now that this is happening I remember having a few issues with it last year.

As a matter of curiosity, how do you completely reset to factory settings?  I'm certain any new owner is NOT going to want my steps recorded for their fitbit readings.

[Rich_Laue]

First if you want to update the firmware, choose one device then remove the blaze from the other devices bluetooth menu.

No mention of what desktop, so lets restart the Blaze by jolding both the left and lower right buttons, and restart the phone. 

Now try and update.

Since you haven't been using it, I'll assume that you also have not been charging it, then did you teally expect the clock to be correct?

Now if the battery has been dead for 4 months, it might not be worth buying. A dead lithium battery starts internally breaking down quickly..

The Blaze itself only holds 30 days of data, which gets cleared during the sync process.

It will also get reset when the buyer sets it up to their accounr.

[SunsetRunner]

The Blaze is not registered on any bluetooth menu. It doesnt show, ergo it is not connected. Cant sync, cant update, cant do anything with it.

[SunsetRunner]

I found the info for resetting the Blaze:  Press left and bottom right buttons until you get the logo, should take 10 secs or less.  Alas, this doesnt happen.  Its as if the combination button press does not recognise the left button, because its only the right button which registers, telling me that notifications are all caught up.  I've tried simultaneous press, and also given left button a bit of a head start.  No go.  Left button works fine for turning the watch on.

No idea what to do next.  Battery is half full.

[Rich_Laue]

Is the Blaze still connected to your Fitbit account? If it is the app will then try an pair it to your phone if it needs to. On android it doesn't 

The connect software on the computer will also sync any tracker that it is able to find, even your neighbors fitbit.

The win10 app and phone app need to be logged into a fitbit account

Do a restart of both the phone and the tracker. 

Now if it is not setup to your fitbit account, you will need to do this first.

[Rich_Laue]

The reset procedure is twelve sevonds, not ten. Hold it for 15, or when it reacts.

Yes when you first press it the notification screen pops up then in twelve seconds the screen will go full bright and start the restart process.

Of course going to the settings, scroll down a complete shutdown could be done.

[SunsetRunner]

I got quite excited there for a minute.  But you're right, Shutdown from the settings menu works the same.  The thing is, that is NOT a total reset.  my Blaze is still showing the same date (30th December 2016) as it has been since i shut it down then.  The steps at least have gone. Also it hasn't self corrected for daylight saving over here in Australia.

[SunsetRunner]

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@Rich_Laue wrote:

...

Do a restart of both the phone and the tracker. 

Now if it is not setup to your fitbit account, you will need to do this first.

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Yep I removed it from the account in December.  I've restarted the phone and the tracker x5 and have tried again x5 and it is still not connecting to my phone: the phone doesnt find it.  The desktop app doesnt find it.  I have multiple fitbit devices and have no problems with the others.  I just cant think of anything else to do.  Surely the reset of the phone (as per my other thread) should allow the time and date to reset as well?  Its not happening.

[SunsetRunner]

The one thing I had not tried (its probably something everyone takes for granted) was to have the fitbit turned OFF immediately prior to trying the sync, and turning it on (instead of it already being on). Its all connected now, and thanks for your help through my inability to see the obvious!

[Rich_Laue]

Your welcome