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‎06-21-2017 19:27

‎06-21-2017 19:27

My new fitbit blaze it on, my app is working, they must be synced because my steps are showing in the app. However the screen of the fitbit won't get going. I have the logo and the words fitbit.com/setup Cant get it to move from this screen. Tried re-start.

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‎06-21-2017 20:26

‎06-21-2017 20:26

I just received mine. my screen was that way too when I was trying to connect.  Finally after I fully charge it and restart (unpair, reinstall apps)  I manage to get it going.

Try it out. Good luck!  🙂

 

However, after going through the 1st hurdle, I'm now facing the 2nd hurdle.  It can't sync after working well about 20minutes 😢

 

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‎06-21-2017 20:37 - edited ‎06-22-2017 12:41

‎06-21-2017 20:37 - edited ‎06-22-2017 12:41

It has not been fully set up. So please retry

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Community Council Member

Wendy | CA | Moto G6 Android

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