Charging Issue & Black Screen

[Kendrick46]

My wife bought me a Fitbit Blaze about a month ago, but I just now set it up Friday (April 13) and it wasn’t keeping a charge. Like we had to charge it every day, after it had gone dead not even after an entire work day and now today (April 15) the screen is black and will not charge, restart or comeback on. It’s very frustrating and we don’t know what to do because we don’t have the receipt. Please let me know if there is anything that can be done or who can I contact. 

[AlejandraFitbit]

A warm welcome to the Community @Kendrick46.

I am sorry to hear about the battery issue you are experiencing with your Blaze and thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

Keep me posted about this. 

[HayGirl1]

Hi,

I am also having the same issue, my Blaze will not hold a charge and keeps crashing to the black screen of death, the only way I can get life back into it is by putting it back on the charger. Once removed the Blaze crashes again.

I have clicked on the support link on the website, but find that the only way I can get in touch with a warm body is through Twitter, and I am sorry...that is not considered "support" in my world!

Just wondering, if you have had success with getting any support? Or where you are at with your post.

[ramgirl51]

I have the same issue and it is sad. I love my Fitbit

[mkelly28]

Sad to say that my Blaze seems to have bitten the dust as well. I've read numerous post about contacting support but all they say is that there is nothing they can do since it's outside of the 1-year warranty and offered a 25% discount. 

You would think a company with such a solid reputation would back a product their own update caused to fail. I'd love to continue to be a FitBit user but if they can't back their product, I'm not so sure I can continue to support them and will likely look into Google or Apple watches as alternatives. These are two companies I know who back their products and will correct any errors they make. 

Hopefully FitBit management will come to their senses and make this right even if it's sending refurbished replacement that are different models. That's better than their current solution which is "25% off or so sorry. You're out of warranty."  

[HayGirl1]

I 100% agree with you, thinking of investing in a garmin or even carrying on with the Apple take over in my life. Will not be recommending Fitbit anytime soon. 👎🏽

My blaze is less than a year old, very sad for the amount of money that was paid for this product. That and the customer “support” is a joke.

Sent from my iPhone

[kzimzimma]

Same! I’ve had issue with my Blaze charging too. Contacted customer service and they offered a 25% discount. Why would i want to buy a product that continuously proves faulty.... come on Fitbit- read comments- if Blaze doesn’t hold up over a year, maybe it’s time to look at your product!