Charging and update problems with Blaze during startup

[Lexetle]

I recently recieved a Blaze today, and unfortunately I cannot seem to get it to work properly.  First off, it does not seem to be charging at all.  I used every usb port on my computer and am currently trying to use a battery pack.  I know that power was being sent to it through my computer since it reacted to being plugged in, by turning the screen on, and the computer recognized a new usb device.  

Due to the low power, the Blaze wont let me update the device. So I am stuck on the startup screen which only shows the logo and fitbit.com/setup underneath it.  

If anyone can help me to get my Fitbit up and running that would be greatly appreciated.

Thank You!

[me84gk]

I'm having the EXACT same issue. Hopefully someone can help!!!!

[Carolyn68]

 I cannot seem to get my Fitbit Blaze to work.  First off, it does not seem to be charging at all.  I used every usb port on my computer and am currently trying to use a battery pack.  I know that power was being sent to it through my computer since it reacted to being plugged in, by turning the screen on, and the computer recognized a new usb device.  

Due to the low power, the Blaze wont let me update the device. So I am stuck on the startup screen which only shows the logo and fitbit.com/setup underneath it.  

If anyone can help me to get my Fitbit up and running that would be greatly appreciated.

Thank You!

[The_Lion]

Charge it for 2 hours and then try it again. You have to do the setup with the app.

[Carolyn68]

Thank you. Does it have to charge in the USB port.  Can it charge in the electric outlet with an adapter? I don't usually leave my computer on.

[The_Lion]

You can use an adapter, maybe that from your phone. I always use one.

[Carolyn68]

thanks

[SunsetRunner]

I've had the same issue today. I removed the app off my phone and plugged the device into a wall charger and left it to charge for about four hours. There was no battery sign just the fitbit setup screen whilst it was charging. 

When I went back to it four hours later I really installed the app and went to add device and it started working straight away. 

Try what I have.....I honestly thought I was going to have to send it back. I think it just needs a huge charge before it starts the firmware updates just like mobile phones do. 

[Carolyn68]

Thank you that worked.  It's up and running.   I have another issue.  I had a TKO tracker already when my husband got me this Blaze for Xmas.  So I have been using both at the same time.  The results are so different I don't know which one to trust.  For instance I just went for a short walk, the blaze said I burned 841 calories and the TKO said I burned 43. The blaze shows 1,970 steps and the TKO shows 1,593 steps.  It's hard to believe that I burned 841 calories. How does the Blaze calculate?  Thanks.