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Charging issues (Blaze)

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‎10-04-2016 09:09

‎10-04-2016 09:09

My Blaze is brand new.  I set it up while it was in it's charger and plugged it in directly into my wall (the wall outlet also has usb ports).  The screen says it's charged.  But when I remove it from the charger, nothing.  As if the battery is completely dead.  I tried the restart thing, but nothing is working.  Again, as if my battery is dead.  If the blaze is not in the charger, it won't sync with my iphone.  Did I do something wrong at set up?

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‎10-04-2016 09:25

‎10-04-2016 09:25

Welcome to the forums @rocketredgrl

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-04-2016 09:34

In response to Odyssey13

‎10-04-2016 09:34

Hi there @rocketredgrl. Good to see you in the Community! 🙂

 

It's very strange that your tracker doesn't respond when it's not in the  charger. I would say there's something definitely going on with the tracker itself so as my good friend @Odyssey13 suggested, feel free to contact the Support Dept for them to take a deeper look and they will be happy to get you back on track.

 

Let us know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎10-04-2016 10:41

In response to FerdinandFitbit

‎10-04-2016 10:41

Since Day One, both my Alta and my Blaze get charged via my Xbox One. I have not had any charging issues since.

Owns both an Alta and a Blaze. Crew Commissioner for the LSPD (Los Santos Poilce Crew) in Grand Theft Auto Online (Xbox One). CEO of 666 Industries (Grand Theft Auto Online). Addicted to Member Berries.
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