Check FitBit App after updating

[Flashmntbiker]

I have been using my Blaze with my moto x pure for tracking bike rides  for last 4 months without issue until the last update 2.54. Now it won't connect to the GPS.   I followed the instructions about restarting the phone, force stopping the app, restarted the Bluetooth and nothing works.    I found an older version (2.52) of the app and installed it an everything worked fine until the app updated itself.  Now I am back to it not working.  It will sync with steps and everything else, but when I try to track a bike ride it fails. 

[SilviaFitbit]

It's great to have you here @Flashmntbiker! Thanks for the troubleshoot that you've performed. Please ensure that your app is open, you are logged into your account, and that location services are enabled.

Also, you try opening the Fitbit app to reestablish a connection with your tracker and reboot your mobile device. You may want to check this post Connected GPS Information Post Options and Why isn't GPS working?. 

Additionally, double check that your phone is listed here. 

Hope this helps!

[Flashmntbiker]

Well my phone has never been on the compatible list, but it worked just fine until this last update. Every once in a while I would have to restart my Bluetooth connection, but I never had any major problems. 

[SilviaFitbit]

Hey there @Flashmntbiker! I've noticed that some phones that aren't listed as compatible, sync occasionally with Fitbit trackers. However, whenever there's a new update they stop syncing. Since, they aren't in the list of compatible devices; I can't confirm they will always sync.

Additionally, Fitbit is always trying to add more devices to the list.  

Thank you for your understanding and patience. 

[Rich_Laue]

I've noticed that after an update on my compatable phone, a restart is often required and sometimes a complete shutdown of the phone.

[Flashmntbiker]

My phone didn't have issues connecting till the update. My tracker would sync throughout the day for the past 4 months without issues. I would have to restart my phone when the app would updated, but it would work just fine after I restart the phone. 

[rmcavallo]

I have a compatible phone (iPhone 6) and since the most recent app update, I continually get the "Check FitBit App" message. I believe this is a device or app issue, not anything to do with the settings of my phone.

[SilviaFitbit]

It's great to have you here @rmcavallo! Thanks for confirming the mobile device that you have. This error message that you're getting normally means that you need to grant location permissions on your phone or change a setting on your tracker, please check the requirements here. 

Keep me posted!