Clock Error on Fitbit Blaze

[SharonDuncan]

I just opened my Fitbit Blaze and attempted to pair it with my cell phone. It required a 10 minute update first. Before the update finished, my Blaze read "Clock Error, Go to the Fitbit App and try another clock." I cannot get this error message to stop and cannot access anything in my Blaze. 

I read a few boards and it suggested: 1) changing the clock using the app 2) resetting 3) re-syncing 4) deleting and resetting up my Blaze with my cell phone. 

I tried all to no avail. After deleting the Blaze from my Fitbit app on my cell phone, setup is now not working. I suspect it has to do with this error message. The error message just keeps beeping every 5 seconds, and I cannot access anything on it. 

Anyone have any other tips to get this error message to stop so I can continue with the setup process? Thank you! 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @SharonDuncan. Welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having a hard time getting started with your Blaze and thanks for all you've tried but I'd like to give you a hand here.

First, there's something else you could try to make sure that the setup process will go through and it's removing your Blaze from your connected devices on your phone. Go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Once you've done this, just to be sure, turn your phone off and back on and also restart your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

After all this, try to set up your tracker again as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and if you need more assistance, feel free to let me know!

[SharonDuncan]

Hi, thank you for your reply. I have tried these suggestions already to no avail.

The Blaze will NOT reboot even with holding the left and bottom right buttons for a prolonged period of time. Also, as I try to set up the Blaze on my phone again, it will not connect. I suspect because of the continual error message. Any other suggestions? I am beginning to think the device is defective.

[FerdinandFitbit · Accepted solution]

Thanks for getting back @SharonDuncan! 🙂

Also thanks for trying all that and for letting me know! In that situation, I've gone ahead and escalated your case to the Support Team for them to take a closer look and see what are the available options for you. Just please keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

[SharonDuncan]

Thank you so much, Ferdinand! You're the best! They did contact me and suggested a few more things but still no solution. My Charge HR 2 sets up just fine so even more of a hunch it's the device and not my phone or Fitbit app. I just emailed them and will await their next response. Anyway, thanks again ❤

[Jaduo]

And I also do the same thing and to no avail ?

[SharonDuncan]

Hi Jaduo, Fitbit had to send me a new pebble (the piece that pops out). There was no solution to fix it. My new one works great. Best of luck!

[Gagecantin]

Hi. I am also having the same issue. Please help. 

[Kingmoe01]

Mine is doing the same thing. I am not able to reboot, turn off, sync or get it to work. Still comes up with Clock Error. Has there been a solution found to correct this? Hey Fitbit, can I send this **ahem** back to you and get the $200 I paid for it put toward a newer model or should I just buy an Apple watch and use this for target practice?

[SharonDuncan]

Hi Kingmoe01,

There was no solution of fixing it. I had to notify customer service and they sent me a replacement pebble. It works fine now. Good luck! 

Sharon

[TJC1]

I get a read "Clock Error, Go to the Fitbit App and try another clock." This error message stops for a few minutes, the clock comes back and goes back and forth with the Fitbit logo.  After 10 - 15 minutes, the error message comes back and I can't access anything in my Blaze. 

I've changing the clock using the app, tried resetting, re-syncing, and deleting and resetting up my Blaze with my cell phone. Nothing worked.

The Blaze won't reboot even with holding the left and bottom right buttons for a prolonged period of time.

[Gypsy223]

My watch's time is wrong. How can I reset it

[Ashl87]

I have the same issue. Is there now a fix?