Clock error

[Juju89]

I've just got my Fitbit blaze yesterday set it up and changed the clock face and all that's stuck on the screen is clock error I've tried resetting changing time zone re syncing nothing works I'm debating smashing it now lol and getting the I phone watch 

[Julia_G]

Hi, @Juju89, that sounds frustrating!  Could you try selecting a different clock face and syncing?  Does that remove the "clock error" ?  If so, next try your preferred clock face and syncing again.

[Juju89]

I've tried it over and over and nothing works😔 thank you for your help

Sent from my iPhone

[Julia_G]

If you bought your Blaze directly from Fitbit you probably should get in touch with Customer Support contact.fitbit.com .  If you get in touch by email it would probably help if you supplied a photo of your screen with "clock error".

If you bought it elsewhere the quickest solution would probably be to take it back where you bought it.  I have to say I have found my Blaze a really good device, but I know these things just go wrong sometimes.

Good luck!

[FerdinandFitbit · Accepted solution]

Hi there @Juju89! Good to see you in the Community Forums! 🙂

I'm sorry you're having problems with the clock error on your tracker 😕

I can recommend setting up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let us know how it goes!

[NikkiBrown]

Just had the same problem now... Yes it helped.. Working perfectly well. Thank you Ferdinand 

[FerdinandFitbit]

Hi there @NikkiBrown! Welcome to the Fitbit Community! 😄

I'm happy to hear that it worked for you. If you come across any other thing and need help, let us know. We'll be happy to help you!

[Jezza7]

I've tried this as well, and it still comes up clock error?????

[FerdinandFitbit]

Hi there @Jezza7. Welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your clock face on your Blaze 😕

Since my previous instructions didn't work, there's something else you can try. Go to the App, tap on the Blaze at the top of the screen and once you're in the tracker settings page, scroll down to "Clock face" area and once you tap on it, choose any other clock face, sync your tracker and see if that one works. Once you've confirmed that it works, you can choose the one you originally wanted and again, sync your tracker and see how it goes.

Let me know if you need more help with this!

[louie88]

I went on the mobile app (phone) and changed it their and it worked.

[FerdinandFitbit]

I'm happy to hear that it worked for you @louie88! 🙂

Let me know if you ever need more help. Welcome to the Community Forums!

[ChinP]

I have the Clock Error message on my Blaze. No other display is available. I have restarted the device at least 10 times. I changed the clock display and re-synced the Blaze. I tried to re-pair the device, but when I get to the point where the Fitbit app on my phone wants the 4 digit number from the Blaze I cannot provide it because the Blaze is stuck on the clock error display.

Any other ideas are appreciated.

[FerdinandFitbit]

Hi there @ChinP. Welcome to the Community Forums! 

I'm sorry you're having problems with your tracker being stuck at the Clock Error message.

Since you've already tried to restart it and set it up as a new device to no avail, I would recommend waiting until the battery runs out and once this happens, put it  back in the charger and when it turns back on see if the error is still there. If possible, restart it right after charging it and set it up as a new device and see how it goes. For setting up your tracker as a new device, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know what happens!

[ChinP]

Hello,

I let the battery drain to the point where the battery display with the
thin red bar would no longer be displayed and waited another day.

I deleted the blaze for my app. I placed the blaze in the charger waited a
while. When it powered up it goes to the clock error display. I added the
blaze on my phone app, entered the 4 digit number from the blaze display
and allowed the device to synchronize. It still displays the clock error
display. I deleted, added and synchronized three more times, but it still
only shows the clock error display.

Chin Papa