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Combined Data

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‎06-15-2019 09:51

‎06-15-2019 09:51

I have a Blaze and a Charge HR. My daughter was going to camp and wanted to try out the charge hr that I no longer used. When she returned from camp, all of my data on my app and my Blaze had been replaced with hers. This is incredibly frustrating since I didn't know this would happen and needed my sleep data. 

 

How can I fix this? 

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‎07-01-2019 17:59

‎07-01-2019 17:59

Hi @TheDJ85, welcome to the Community Forums. I'm sorry for the delay in my response.

 

I'm glad to hear that you and your daughter are enjoying your devices, and let me help you with your concern. While the Fitbit app will allow you to have more than one type of Fitbit device, it'll combine the information as it'll estimate that you used both devices at different times. To have her information separated from yours, I'd recommend to create a different account with her email address so she can setup the Charge HR. This and more details can be found in this help article.

 

Let me know if you need anything else.

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