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Completely Dead

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‎03-30-2017 12:04

‎03-30-2017 12:04

My fitbit just crashed.  It will not turn on, sync with my phone or charge and has nothing on the screen.  Has this happen to anyone else and did it come back?  I've only had it since August.  

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4 REPLIES 4

‎03-30-2017 13:04

‎03-30-2017 13:04

Welcome to the forums!

 

If you cant even do a restart then

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-09-2017 06:30

In response to WendyB

‎05-09-2017 06:30

My Blaze has done the same thing - DEAD.  Will not charge, can not tap, swipe, etc.  Tried the restart process 5 times and it did not work.  I have only had this since Christmas 2016?!

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‎05-14-2017 13:09 - last edited on ‎04-04-2025 11:07 by Fitbit Moderator

In response to Terry1962

‎05-14-2017 13:09 - last edited on ‎04-04-2025 11:07 by Fitbit Moderator

Hi there guys @Terry1962 @audcline81. Great to have you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your trackers not turning on 😕 I just wanted to confirm if you're still having problems with them or if you were able to get them to work.

Normally restarting your trackers should help in these situations to determine if it's something with the tracker in general or with the display directly.

Please let me know if you still need help with this.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎05-14-2017 13:13

In response to FerdinandFitbit

‎05-14-2017 13:13

Ive not8ced tyat if my Blaze goes completely dead it could be 2+ hours on the charter before there is any life.

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