03-28-2017 08:48
03-28-2017 08:48
Hello - yesterday I installed a new band on my Blaze. Today when I turned the device on I already had more than 4k steps recorded and burned 1800 calories. Something seems to be off. To make it more complicated I also installed the software update yesterday. Please help.
03-28-2017 13:32
03-28-2017 13:32
Hey there @dilou! 🙂 Good to see you in the Community Forums!
I don't really think that adding a new band would make your tracker to over count steps, however, this sounds odd.
What I can recommend would be to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, keep an eye on it and see if you notice any difference.
Let me know how it goes!
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03-28-2017 19:13
03-28-2017 19:13
03-30-2017 06:20
03-30-2017 06:20
Thanks for getting back @dilou!
I'm not sure if that would be the case but there's a possibility for that to be the cause. After that day, has everything gone back to normal or are you still having problems with this?
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