Crack screen

[Chante]

I have a crack going across my screen. Can that be fixed?

[fudge22]

Short answer: No.

Long answer: It is best to purchase a screen protector and always have one installed on your blaze to avoid scratches or cracks because fitbit doesn't repair cracked screens. I purchased a bunch from ebay shipped from china that I have on hand to b e able to replace a screen protector as needed. If it weren't for a screen protector I would have a few scratches in the blaze, so it has definitely been beneficial. Depending on time of purchase and vendor, you can contact vendor to see what options you have. Fitbit will offer you 25% off a new fitbit blaze purchase to repair a cracked screen although depending on cause of crack, there is a small chance that an exception can be made, though you will need to call support a few times to see what they say. Good luck and sorry about your cracked screen.

[Odyssey13 · Accepted solution]

Welcome to the forums @Chante

Each case is taken on an individual basis, so it's best to contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[AngelaMa]

Hello @Chante welcome to the Fitbit Community! 🙂  As @Odyssey13 mentioned please reach out to our support team so they can assist you. @fudge22 it's great to see you around! 

Keep me posted! 😉