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Cracked screen!

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‎08-07-2017 08:14

‎08-07-2017 08:14

I recently purchased my fiancé a Blaze and we put a screen protector on it the same day.. 

now his screen is cracked!! He hasn't even had it an entire month yet!!  Is this covered in warranty or do they have a replacement program??! I tried looking it up but it only talks about scratches and dents..:/

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‎08-07-2017 10:18

‎08-07-2017 10:18

Welcome to the forums!

 

The warranty is here

https://www.fitbit.com/legal/returns-and-warranty

 

All you can do is contact support and see what they say

But  accidental damage is excluded from it

 

Contact support

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-07-2017 10:58 - edited ‎08-07-2017 10:59

‎08-07-2017 10:58 - edited ‎08-07-2017 10:59

You can contact support, but they are not likely to replace.  My first Blaze screen shattered for no know reason.  I took detailed pictures of the screen.  The support person said he'd never seen anything like it.  The screen was just shattered with no visible impact points.  I tried to locate a replacement glass, but no luck.  This was all about 9 mos. ago.  Now that the Blaze has been out a while, you might get one of the local shops to fix it, but it was new then and no one would touch it.  I covered it with a screen protector, but I guess the humidity finally kill the circuitry.  It stopped charging.  I recently located a vendor the sell the Blaze replacement device.  It comes with no charger, documentation, or band.  It was $80 US.  So, I am trying again.  This time with a glass screen protector.

 

Best of Luck,

SMK

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