help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2017 01:24 - last edited on ‎01-04-2019 19:29 by Moderator Alum

‎01-10-2017 01:24 - last edited on ‎01-04-2019 19:29 by Moderator Alum

Interesting that some customers are  sent new Fitbits, my screen cracked within 3 days of wearing it, I'm told the warranty does not cover damage to the screen. so no new Fitbit for me unless I want to buy another at 25% discount. I've just spent over £300 so why would I want to spend more on a product that obviously is not fit for purpose. Watch screens don't crack within 3 days of wearing them. Not happy at all with customer service.

 

 

Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-10-2017 02:22

‎01-10-2017 02:22

The warranty (see www.fitbit.com/returns for details) covers the screen but doesn't cover accidental damage. If it wasn't cracked on day 1 but is cracked on day 3 how could that be anything other than accidental damage.

Best Answer
0 Votes