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Cracked screen

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‎03-30-2017 05:27

‎03-30-2017 05:27

My Fitbit Blaze has developed a small semicircular crack along the top of the screen. It hasn't been dropped or knocked. Am I understanding this right - this is not replaceable under warranty and nor is it reparable? My only option is to buy a new one? Hugely disappointed in Fitbit with this.

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‎03-30-2017 06:41

‎03-30-2017 06:41

The screen is covered by the warranty but accidental damage isn't. The terms can be found at www.fitbit.com/returns

 

Note that the warranty runs for 2 years in Europe, 1 year elsewhere

 

If you believe this is not accidental damage then you can put your case for a replacement to customer support via one of the options in this link:

 

contact.fitbit.com

 

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