03-16-2017
05:32
- last edited on
05-30-2025
09:11
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-16-2017
05:32
- last edited on
05-30-2025
09:11
by
MarreFitbit
A warm welcome to the Community @Gennasmom98 and @08wheeler it's great to see you here.
In this case, I recommend both of you performing a force sync by doing the following from your Fitbit apps:
1. Tap the tracker's icon in the upper right corner
2. Tap Sync Now
If this procedure doesn't work, follow the instructions provided in the Having trouble syncing? post.
I hope this helps, let me know the outcome. ![]()