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Dead Blaze

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‎05-13-2018 12:43

‎05-13-2018 12:43

I received a Fitbit Blaze for Christmas and it stopped working May 6th. I have tried using the Warranty return process to get it repair and they will not provide a warranty return authorization.

 

It looks like they just want to ask so many questions that you get tiered and give up.

 

Anyone have a direct phone number for Fitbit?

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‎05-13-2018 12:52 - edited ‎05-13-2018 12:53

‎05-13-2018 12:52 - edited ‎05-13-2018 12:53

You only use that form if you are with 45 days of purchase.

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

You need to contact support to get a replacement

Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎05-13-2018 13:06

In response to WendyB

‎05-13-2018 13:06

Wendy,

 

Thank you for the advice, tried the restart more than three times.

 

The Chat support just is a "go away" type support.

 

I think I am going to mail it to the CEO see if he can help.  But, if it takes that much effort I will buy a different companies  product.  It is bad enough the product died.  But going the the hassle of the warranty process, is just sad! 

 

 

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