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Device is stuck on home screen...

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‎09-20-2017 14:56 - edited ‎09-20-2017 14:56

‎09-20-2017 14:56 - edited ‎09-20-2017 14:56

This morning I noticed my Blaze was stuck on the clock screen.  It counts my steps, but I can't swipe to the different screens and the side buttons don't work.  Is there a way to force it to shut down?  I'm not even sure that will help.  I also placed it into its charger...which is isn't recognizing.  I'm a little disappointed.  Have only had it since May. 

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3 REPLIES 3

‎09-20-2017 16:09

‎09-20-2017 16:09

I am experiencing the same thing, except my blaze is stuck on the TRACK screen and can not swipe to any other screens.

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‎09-21-2017 13:14

In response to SoFlo

‎09-21-2017 13:14

Having same issues but mine is stuck on the fitbit logo. Can's swipe or do anything. Can't shutdown or restart. when I do all it does is vibrate and go back to the logo. 

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‎09-21-2017 13:15

‎09-21-2017 13:15

received my in June and it's doing the same thing. Hopefully they will rectify the situation soon.

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