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Device not charging

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‎01-01-2020 16:03 - last edited on ‎01-05-2020 12:15 by Fitbit Moderator

‎01-01-2020 16:03 - last edited on ‎01-05-2020 12:15 by Fitbit Moderator

I bought my blaze over 2 years ago. Here recently I've been having notification issues and now today, it won't charge. I've done what all the suggestions have said to charge and reset. Nothing is working. 

 

Moderator edit: Subject for clarity 

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‎01-05-2020 12:15

‎01-05-2020 12:15

Hi @Kbeaudet417, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Blaze prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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‎01-06-2020 19:26

In response to RicardoFitbit

‎01-06-2020 19:26

Thank you. I had read that article and tried all of those steps, including the cleaning. I do not see any lights flashing on the back of the Fitbit. The front can light up if I tap it, but it doesn’t stay on and the battery icon in the top left corner shows a blank battery.

If you have any other suggestions, I would appreciate them.
Mary


Sent from Mail for Windows 10
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