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Device not holding a charge

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‎10-18-2019 01:37 - last edited on ‎10-20-2019 12:42 by Fitbit Moderator

‎10-18-2019 01:37 - last edited on ‎10-20-2019 12:42 by Fitbit Moderator

Hey,

 

so it appears my blaze now won’t hold a charge. It crashed on me at beginning of the week so I did all the restart bits and changed all the settings to try and improve its life. It then did the same thing yesterday so I then charged it fully for it to die again in the evening. I left it on charge until it was full and as soon as I took it out of the charging port it had already dropped by 5%, went to sleep so it could monitor and I’m on 40% this morning, and dropping.  All seems rather strange and like the new iPhone update has killed the fitbit - was working fine before then

 

am I going to have to get a new smart watch - this is starting to put me off using a fitbit if this is gonna happen with all of them

 

Moderator edit: Subject for clarity 

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‎10-20-2019 12:40

‎10-20-2019 12:40

Hi @LaurenH16, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for the details that were shared in your post and for troubleshooting this situation prior to posting. Let me share with you that the battery of our Blaze was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations.

 

Such article includes as restart process that will refresh device device's performance.

 

Keep me posted, I’ll be right here if you need anything else.

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‎10-20-2019 14:08

In response to RicardoFitbit

‎10-20-2019 14:08

Thanks for responding, I actually spoke to Jose this morning and my blaze is draining quicker than normal despite everything being switched off; it’s still under warranty so he has kindly offered a replacement or 50% off a new device to which I have already chosen to purchase and upgrade to a newer device 

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‎10-21-2019 18:24

In response to LaurenH16

‎10-21-2019 18:24

You're welcome @LaurenH16, thanks for your update.

 

I appreciate the details that were shared in your post and for letting me know that our Customer Support team resolved your concern. Please do not hesitate to contact me back if you require further assistance or if any additional questions remain unresolved, I'll be here.

 

Thank you for being part of the Fitbit family! It was a pleasure to assist you.

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