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Device not recording exercise

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‎01-20-2020 07:04 - last edited on ‎01-21-2020 11:37 by Fitbit Moderator

‎01-20-2020 07:04 - last edited on ‎01-21-2020 11:37 by Fitbit Moderator

For about 3 days my Blaze is not recording my activity. What can I do? 

 

Moderator edit: Subject for clarity 

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‎01-21-2020 11:36

‎01-21-2020 11:36

Hi @Ctapia, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this and how many times since then? Which activities are not being recorded? Are you using SmartTrack auto-recognition feature or the exercise shortcuts on your device? In the meantime I receive your answers, please restart your device.

 

Keep me posted.

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