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Device not responding

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‎02-26-2020 08:56 - last edited on ‎02-28-2020 14:13 by Fitbit Moderator

‎02-26-2020 08:56 - last edited on ‎02-28-2020 14:13 by Fitbit Moderator

I have had my Fitbit for 18 months and last it just stopped working. Battery says it’s low, but it won’t charge any ideas?

 

i have already tried to reboot.

 

Moderator edit: Subject for clarity 

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‎02-28-2020 14:12

‎02-28-2020 14:12

Hi @TomFay, it's nice to see you again participating here in the Community Forums, sorry for the delayed reply.

 

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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