help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not tracking exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2020 15:10 - last edited on ‎01-16-2020 16:38 by Fitbit Moderator

‎01-15-2020 15:10 - last edited on ‎01-16-2020 16:38 by Fitbit Moderator

For the last two days my blaze has stopped tracking my exercise. My active minutes are recorded. I now have to manually record exercise. Why is my fitbit malfunctioning?  

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎01-16-2020 16:38

‎01-16-2020 16:38

Hi @Smudgedaddy, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which exercises are not being recorded with the SmartTrack auto-recognition feature? If you haven't already done so, please restart your Blaze and let me know how it goes.

 

Keep me posted.

Best Answer
0 Votes

‎01-16-2020 18:15

In response to RicardoFitbit

‎01-16-2020 18:15

The problem started on Tuesday 1/14 and continued on 1/15. I did not exercise today so don’t know if problem continues. I will update tomorrow after my run. I ran one day with problem and walked the other. My activity and calories were recorded just no exercise. I restarted Blaze and will reply tomorrow on results. 

Best Answer
0 Votes

‎01-17-2020 04:43

In response to Smudgedaddy

‎01-17-2020 04:43

Well I restarted my blaze last night and was about to start a run this morning to see if auto recognition worked. My blaze said I had done a run during the night while zi was sleeping. The reading was as follows Start time 11.26 pm/ave hr 86bpm:/0 mi/2 mi cardio/4hrs 46 min fatburn. 
Something is definitely wrong. Help!

Best Answer
0 Votes