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Device not tracking exercise

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‎01-15-2020 15:10 - last edited on ‎01-16-2020 16:38 by Fitbit Moderator

‎01-15-2020 15:10 - last edited on ‎01-16-2020 16:38 by Fitbit Moderator

For the last two days my blaze has stopped tracking my exercise. My active minutes are recorded. I now have to manually record exercise. Why is my fitbit malfunctioning?  

 

Moderator edit: Subject for clarity 

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‎01-16-2020 16:38 - last edited on ‎08-11-2025 07:20 by Fitbit Moderator

‎01-16-2020 16:38 - last edited on ‎08-11-2025 07:20 by Fitbit Moderator

Hi @Smudgedaddy, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which exercises are not being recorded with the SmartTrack auto-recognition feature? If you haven't already done so, please restart your Blaze and let me know how it goes.

Keep me posted.

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‎01-16-2020 18:15

In response to RicardoFitbit

‎01-16-2020 18:15

The problem started on Tuesday 1/14 and continued on 1/15. I did not exercise today so don’t know if problem continues. I will update tomorrow after my run. I ran one day with problem and walked the other. My activity and calories were recorded just no exercise. I restarted Blaze and will reply tomorrow on results. 

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‎01-17-2020 04:43

In response to Smudgedaddy

‎01-17-2020 04:43

Well I restarted my blaze last night and was about to start a run this morning to see if auto recognition worked. My blaze said I had done a run during the night while zi was sleeping. The reading was as follows Start time 11.26 pm/ave hr 86bpm:/0 mi/2 mi cardio/4hrs 46 min fatburn. 
Something is definitely wrong. Help!

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