01-14-2020
15:53
- last edited on
01-16-2020
16:30
by
RicardoFitbit
01-14-2020
15:53
- last edited on
01-16-2020
16:30
by
RicardoFitbit
My device is no longer tracking my exercise. I have reset my Blaze and my Samsung s9 phone
Moderator edit: Subject for clarity
01-16-2020 16:29
01-16-2020 16:29
Hi @Gmare, It's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.
Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your Blaze is no longer auto-tracking your exercise, thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know when was the first time you experienced such inconvenience and how many times since then? Which exercises were affected by this inconvenience? In the meantime I receive your answers, please check our help article: How do I track my workouts with my Fitbit device? for more information and details about exercise tracking.
Let me know if you have any additional questions, I'll be around.
01-17-2020 08:28
01-17-2020 08:28