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Device not auto- recognizing exercise

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‎01-14-2020 15:53 - last edited on ‎01-16-2020 16:30 by Fitbit Moderator

‎01-14-2020 15:53 - last edited on ‎01-16-2020 16:30 by Fitbit Moderator

My device is no longer tracking my exercise. I have reset my Blaze and my Samsung s9 phone

 

Moderator edit: Subject for clarity 

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‎01-16-2020 16:29 - last edited on ‎08-11-2025 07:20 by Fitbit Moderator

‎01-16-2020 16:29 - last edited on ‎08-11-2025 07:20 by Fitbit Moderator

Hi @Gmare, It's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your Blaze is no longer auto-tracking your exercise, thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know when was the first time you experienced such inconvenience and how many times since then? Which exercises were affected by this inconvenience? In the meantime I receive your answers, please check our help article: How do I track my workouts with my Fitbit device? for more information and details about exercise tracking.

Let me know if you have any additional questions, I'll be around.

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‎01-17-2020 08:28

In response to RicardoFitbit

‎01-17-2020 08:28

I did read that article. Unfortunately it was not helpful. However I did see all of my exercise from different times in the day all populated at once later in the evening instead of after the aerobic workout or power walk. 

Sent from Yahoo Mail on Android
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