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Didn't sync for a week

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‎12-27-2016 12:03

‎12-27-2016 12:03

My Fitbit didn't sync for a week, but it did sync today. How do I get all of the other days to sync? The bar goes half way like its syncing and then stops.

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‎12-27-2016 13:33

‎12-27-2016 13:33

Hey there @Aabeyta65. Welcome to the Fitbit Community! 🙂

 

If your tracker is not syncing properly, I can recommend giving it a restart. You do this by pressing and holding the left and lower right buttons for about 10-12 seconds. This will make your tracker to turn off and the Fitbit logo will show up. After that your tracker will have rebooted and you can try to get it to sync again.

 

Now, for the previous days, they should appear once the tracker syncs and in the case they don't appear, I don't really think they will show up 😕 However, I would expect this not to happen again after restarting your tracker.

 

Hope this helps and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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