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God awful customer support

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‎12-27-2016 14:33

‎12-27-2016 14:33

Called them today and could clearly tell that the CustomerServiceRep was not very "tech savvy". My Blaze won't charge on anything and will not receive notifications from my phone for texts or music control. All the CSR did was walk me through the steps that are already on the website. It didn't take long before she offered to swap it out but it will be 2-3 weeks. Or I can return it to Costco which I would do but they don't have anymore Blaze's. 2-3 weeks for a product that is clearly defective. I own a lot of technology and I can usually get it working and synced up no problem. But this thing is just god awful and when I have had problems in the past i can usually get it rushed or next day air. Nope not Fitbit so far I'm 2 starts out of 5 for this product based on Customer Service, Ease of setup, and Resoluton of problems.  

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‎12-27-2016 15:00 - edited ‎12-27-2016 15:00

‎12-27-2016 15:00 - edited ‎12-27-2016 15:00


Well I called again and this CSR checked to see how the battery has been charging. He informed me that it is deftinitely the battery and will be sending me a email with warranty options. I checked replacement and filled out the neccessary info. Hopefully it doesn't take forever to get here. Thank god the 2nd CSR had an idea of what to do. 

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