Different problems with Fitbit

[PipsAhoy]

This is just a pointless rant post. I've decided after 12 months of more troubleshooting than activity tracking to put my Blaze in the bin where it belongs and have purchased a Garmin smartwatch recommended by several friends.

I look forward to finally being able to use a product that works as advertised without the following "features" that Fitbit seem so intent on delivering:

• Mobile app and firmware updates that render key features unusable
• A heart rate monitor that registers 100bpm in the middle of a high intensity workout where my actual HR is clearly around the 150 mark
• Connected GPS that never actually works for more than a minute of each bike ride or run 
• Needing to unpair and re-pair my device every day or so just to get it to sync
• Needing to force stop and clear my bluetooth cache every other day to resolve the rest of the sync issues
• Customer support that actually helps rather than directing you to useless FAQ pages and then resorts to blaming you for the problems you're having with Fitbit's horrible products
• Complete effective removal of support for a product as soon as a successor is released

I know I'm only one person but I will without a doubt never again even consider a Fitbit product. The whole experience of owning this Blaze has just been a pain in the backside almost from day one. I'll be telling anyone who asks that if they want an activity tracker, for the love of all that is holy buy anything apart from a Fitbit.

So goodbye Fitbit! And my sincerest condolences to all the poor suckers like me stuck on this forum looking for help and support that will never come, for a product they paid good money for.

Completely unacceptable from Fitbit.

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @PipsAhoy. Good to have you in the Fitbit Community Forums! 🙂

First of all, I'd like to say that I'm sorry about the experience you've had with the Fitbit products.

Thanks a lot for taking the time to share your feedback on this. Fitbit is always striving to make better products and services and your input on this is highly valued and will help us work on areas where opportunities are detected.

If there is anything at all that I or any other moderator can do for you in the future, let us know!

[PipsAhoy]

I don't think I've ever read such a load of nonsense.

Your MO is to abandon a product completely as soon as a new one is released. No more support, no more updates, functionality gaps are just brushed away until people get sick of trying. Not to mention that every support case I ever opened resulted in your 'support staff' basically saying that the product not working was my fault somehow.

Absolute garbage.