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Difficulties after Fitbit app update

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‎10-27-2019 12:39 - last edited on ‎10-28-2019 15:00 by Fitbit Moderator

‎10-27-2019 12:39 - last edited on ‎10-28-2019 15:00 by Fitbit Moderator

Ever since i updated my Fitbit app back in August my Blaze has not worked since. Notifications screen pops up steady, screen stays on most of the time, battery last 4-6hrs. Ive googled this and found an article on CBC news where it’s happened to alot of people after the update. I took it back to the store where i bought it and they said there’s nothing they can do and angry customers were coming in and buying Apple watches. Guess ill do the same now. Has anyone else on here have or had the same problem 

 

Moderator edit: Subject for clarity 

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‎10-28-2019 14:59

‎10-28-2019 14:59

Hello @Canuck33, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the information that was shared in your post. Seems that the battery of your Blaze is not lasting because the screen stays on most of the time. That said, if you haven't already done so, I recommend you to try the following steps to restart your device:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.

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