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‎04-17-2017 21:31 - last edited on ‎09-05-2019 13:19 by Moderator Alum

‎04-17-2017 21:31 - last edited on ‎09-05-2019 13:19 by Moderator Alum

My tracker was working fine and then I noted it was off this afternoon. Assuming it died I brought it home and charged it but 3 hrs later its still off. It usually comes to life in the charger but its not. I've tried resetting it and nothing. 

 

 

Moderator edit: subject updated for clarity

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2 REPLIES 2

‎04-18-2017 00:59

‎04-18-2017 00:59

Welcome to the forums!

 

Restart it at least 3 times

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

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Community Council Member

Wendy | CA | Moto G6 Android

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‎04-18-2017 09:08

In response to WendyB

‎04-18-2017 09:08

It will not reset, I have tried pressing the two buttons and it does not
even flicker.
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